I can log into the NetBank system, but I cannot set up simple transfer orders, standing orders and direct debits?

This problem is usually due to the lack of Java Runtime Environment or integration errors. In this case the ‘Transfer authorization’ panel is grey or there is a red X in the middle of the panel. This means that the Java Runtime Environment, which is not included in the Windows XP operating system, needs to be installed. The latest version can be downloaded from www.java.com or you can download it directly to your computer by clicking here.

Having installed the Java Runtime Environment, a security warning is displayed when first submitting the transfer order. You can authorize the continuous use of Java applet by clicking on the ‘Always’ button. You should not choose ‘Yes’ in this case as this way the authorization would only apply to a single transaction and therefore transactions could not be dispatched.  

If you are still unable to carry out the transaction, there may be problems with the Internet Explorer and the Java integration. This can easily be confirmed if you download Mozilla Firefox from firefox.hu. Mozilla Firefox is very easy to install and all settings of the Internet Explorer are imported when first starting the web browser. If you still cannot submit your transfer order, please call the NetBank Customer Service on 06-40/20-40-60 (08:00-17:00 on weekdays) or write to info@magnetbank.hu.

If you wish to use the NetBank, you will need a user name, a password and a code word list, which you receive after signing the contract on the use of NetBank services. Having clicked on the ‘Log on to NetBank’ button on the homepage, you will need to use that user name and password. Once you have logged in, you can access the following menus:

A monthly statement of any month you wish to view can be requested. In this case you can view all transactions of that month.

If you are looking for a specific transaction and you do not remember the day of the transaction, this menu helps you find the one you need.

Here you can view the list of transfer orders you executed in the system. The status menu shows the stage of the execution process:

• Taken over: the NetBank system has examined the transfer order, approved the signature and taken over the transaction
• Received by the account system: the transfer order has been recorded by the account system
• Rejected by the account system: the transfer order has been rejected by the account system
• Executed: the transfer order has been executed and sent to the beneficiary
• Waiting: the transfer order has been recorded and is waiting to be executed (due to lack of funds or the value date)
• Partially executed: Due to lack of funds, only part of the transferable amount has been forwarded
• Withdrawn: you have withdrawn the transfer order

This is the simplest way of transferring funds. You enter the bank account number and the name of the beneficiary, the value date and the amount to be transferred, and the NetBank system carries out the transaction. It is also possible to withdraw the data of the beneficiary from the partner database. In this case, you can choose a beneficiary by clicking on the button by the name and then clicking on the ’Choose’ button. Once you have provided all the necessary data, click on the ’Record transaction’ button and the transfer order will be recorded and listed among the transfer orders to be signed. If you wish to submit another transfer order, provide again the necessary data and record the transfer order. All recorded transactions will be listed on the list of transfer orders to be signed. Any transfer order can be deleted from this list. If you find everything all right, enter a code word from your code word list and click on the ’Sign and send’ button. This way you are sending the recorded transfer orders to us on a secure basis. Soon you will receive an answer informing you that the transfer order has been or has not been forwarded successfully. If you have entered a wrong code word, you can try to send the recorded transfer orders by entering a new code word. We kindly ask you, in any case, to check your transfers in the daily transaction menu. A code word can be used only once. Please cross used code words off your list.

If you regularly transfer money to a partner, you can record the profile of the whole transfer order.  As a result, there is no need to type in the data again and again into the note menu when you wish to pay your electricity bill, for example. Entering the quick transfer menu, you can see the list of recorded transfer order profiles. If you wish to record a new transfer order profile, click on the ’Record new transfer order profile’ button. In this case you will see a window similar to the one used for simple transfers, and you can provide the data necessary for the transfer as in the case of simple transfers. If wish to submit a transfer order on the basis of a profile that has been recorded before, click on the ’Name to be debited’ button on the list. You will see the data of the transfer order at the bottom of the screen, where you can still rewrite the transferable amount, the value date and the notes menu. If you have properly filled out these menus, you can send your transfer order by clicking on the ’Transfer’ button. You can modify or withdraw your transfer order chosen from the list of profiles by clicking on the ’Modify’ or ’Withdraw’ button.

You can view your time deposits, fix new ones or terminate the old ones.

You can write to us. If you authorize your letter with a code word, it will be deemed to have been forwarded by post and signed by you. This way you can submit your cash withdrawal request, ask for or terminate the blocking of certain funds, etc.

Please change your password as frequently as possible. We do our best for your safety. You should also take care of it.