If you have not received any feedback, the execution of the transaction may have failed. In that case, check the status of the transaction right away in the ’Daily transactions’ menu.

Only the transactions of closed banking days can be viewed in the ’Statement’ menus. If you wish to view the transactions of the day (a banking day that has not been closed yet), use the ’Daily transactions’ menu.

You can, as a client, also update the data of the ’Balance panel’ by clicking on the ’Update’ button in the right up corner of the panel. This can only be successful if there is an active, live connection between the NetBank system and the Bank’s account system.

When can I have accees to the deposit amount?

The amount of deposit due or terminated on a given day is transferred to your current account until 12 o’clock that day and then you can have access to your money.

It is worth enquiring about code strength. The optimal setting is 128 bit. You can check your settings in the ’Help’ menu of the web browser at the ’About’ menu in line 2. If strength settings are all right, you can download the necessary algorithm from netacademia.hu. You can choose from the programs in the ’Download centre’ in the ’Other’ menu. We recommend you to download Internet Explorer 5.0 High Encryption Pack.

It is worth cleaning current files regularly when using Internet Explorer. You can do this in the ’Internet settings’ submenu of the ’Tools’ menu in the upper menu of the Internet Explorer. After opening the panel, choose the ’General’ menu and click on the ’Delete cookies’ and ’Delete files’ buttons in the middle of the screen and press ’OK’.

If you submit an erroneous transfer instruction in the NetBank system, i.e. you have transferred the wrong amount or designated the wrong beneficiary, you can withdraw the transaction. Please note that only transactions in the ’Received by the account system’ or ’Waiting’ status can be withdrawn. You can withdraw the transfer in the ’Daily transaction’ menu by clicking on the ’Withdrawal’ button. In that case, the transfer order needs to be submitted again by providing the accurate data.

If you become aware that your NetBank user name and password have been or may have been obtained by an unauthorized person, it is worth reporting it to us. You can request the blocking of your NetBank user name and password at our Customer Service or by visiting one of our branches. However, if you forget your NetBank user name or password, you will need to visit us in person.